Complaints and disputes

The service provider adheres to the applicable laws on consumer protection. Complaints, comments, claims and statements can be emailed by users to sales@polonapolona.com, by phone on +386 64 178 110 or by regular post to PolonaPolona d.o.o., Koprska 94, 1000 Ljubljana, Slovenia, Europe

The service provider will confirm receipt of the complaint within five business days at the latest, notify the customer of how long it will take to process the complaint, and keep the customer continuously informed about the course of the complaint procedure. The service provider will strive to the best of its ability to ensure that all disputes are resolved amicably.